The role:
Are you an experienced operations professional with a passion for driving efficiency and delivering exceptional customer service? This is your chance to join a fast-growing, independent market leader providing products to a diverse range of customers.
As Operations Manager, you will lead a dynamic team across the warehouse, transport, pick, pack, dispatch, customer service and purchasing functions. With a focus on operational excellence and customer satisfaction, you’ll shape processes, motivate teams, and implement smart, innovative solutions to meet the needs of a growing business.
Key responsibilities:
Warehouse & order fulfilment: Oversee daily warehouse operations, ensuring orders are picked, packed, and dispatched with precision and speed.
Transport & logistics: Coordinate transport logistics to guarantee timely, reliable delivery.
Customer service: Lead a customer service team dedicated to resolving issues efficiently and delighting customers at every touchpoint.
Purchasing & inventory management: Manage purchasing activities, maintaining optimal stock levels and fostering strong supplier relationships.
Operational strategy: Develop and implement policies and procedures that enhance productivity and streamline workflows.
Performance monitoring: Use key performance indicators (KPIs) to identify improvement areas and drive operational success.
Team leadership: Train, mentor, and inspire staff to excel in their roles and support their professional development.
The person:
Proven expertise: Experience as an Operations Manager or similar role, with a strong grasp of warehouse, logistics, and supply chain management.
Leadership excellence: A skilled leader and motivator, able to manage and develop a team.
Problem solving: Exceptional organisational skills with the capacity to tackle challenges.
Customer focus: A commitment to providing outstanding customer service and ensuring customer satisfaction.
Technical proficiency: Familiarity with warehouse management systems (WMS) and other relevant software tools.
The company
This is a forward-thinking, independent organisation. A leader in their field, they supply high-quality technical products to a broad customer base. Known for their dynamic and innovative approach, they offer an exceptional opportunity for a hands-on operations professional to lead and shape critical functions.
Why this role?
A competitive salary with an attractive bonus and benefits package.
A vibrant, collaborative work environment where your impact will be visible and appreciated.
Opportunities for professional growth and career advancement in a fast-growing business.
The chance to lead and develop high-performing teams across key operational areas.
How to apply:
Ready to take on an exciting leadership role in a dynamic organisation? Apply now by sending your full CV and details of your current remuneration package quoting reference number 373627
